PRIVACY POLICY

Last updated: February 03 2026

This Privacy Policy explains how glam DO – Make-up by Narmada (“we”, “us”, “our”) collects, uses, shares, and protects your personal information when you visit our website, contact us, or book a consultation/appointment (collectively, the “Services”).

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

By using our Services, you acknowledge that you have read and understood this Privacy Policy.

SECTION 1 – WHO WE ARE (DATA CONTROLLER)

The glam DO website and Services are operated by Dharaa Odyssey (the “Data Controller”) for the glam DO brand. We determine how and why your personal data is processed.

For any privacy-related questions, contact us at:
📧 narmada@glamdo.in

SECTION 2 – PERSONAL INFORMATION WE COLLECT

“Personal information” means information that identifies you or can reasonably be linked to you.

A) Information you provide directly

When you book an appointment, contact us, or use forms on our website, we may collect:

• Contact details: name, phone number, email address

• Booking details: appointment date/time, service selection, notes/preferences

• Location details (if relevant): city/area for home service inquiries

• Payment details (if applicable): transaction reference/confirmation (we typically do not store full card details)

• Communications: messages sent via email, contact forms, WhatsApp, or phone

B) Information collected automatically (device & usage data)

When you visit our website, we may automatically collect:

• IP address, browser type, device type, time zone

• Pages viewed, time spent, clicks, referral source (search/social)

• Cookies or similar tracking technologies

This helps us understand usage trends and improve your experience.

C) Information from third parties

We may receive personal information from:

• Payment processors (for payment confirmation and fraud prevention)

• Booking/appointment tools (if used)

• Website hosting and analytics tools

• Social platforms if you contact us via social media

SECTION 3 – WHY WE PROCESS YOUR INFORMATION (PURPOSES)

We process personal information only when we have a valid legal basis and for legitimate business needs, such as:

A) To provide and manage Services

• Confirm and manage consultations/appointments

• Respond to inquiries and provide customer support

• Send booking confirmations, reminders, updates, or cancellations

• Provide service recommendations based on your preferences

B) To operate and improve our website

• Maintain functionality and security

• Monitor performance and prevent misuse/fraud

• Analyze usage patterns to improve content and Services

C) Marketing and communications (optional)

• Send service updates, offers, or promotional messages only where permitted

• You can opt out anytime (see Section 8)

D) Legal and compliance

• Comply with applicable laws, legal processes, or government requests

• Protect our legal rights and prevent fraud or harmful activity

SECTION 4 – COOKIES & TRACKING TECHNOLOGIES

We may use cookies or similar technologies to:

• Keep the website functional

• Understand traffic and performance

• Improve user experience

You can control cookies through your browser settings. Some features may not work properly if cookies are disabled.

SECTION 5 – HOW WE SHARE YOUR PERSONAL INFORMATION

We do not sell your personal information.

We may share personal information only as needed with:

• Service providers who help us operate the Services (hosting, analytics, email tools, booking tools)

• Payment processors to process payments and prevent fraud

• Legal authorities when required by law or to protect rights/safety

• Technology platforms used to run the store/website

All third parties are expected to process personal data securely and only for the purpose of delivering their services.

SECTION 6 – DATA SECURITY

We take reasonable administrative, technical, and physical steps to protect your information from:

• Unauthorized access

• Misuse

• Loss

• Alteration or disclosure

However, no online platform can guarantee 100% security. Please avoid sharing sensitive information over unsecured channels.

SECTION 7 – DATA RETENTION

We retain personal information only as long as necessary for:

• Managing bookings and Services

• Legal, tax, and compliance requirements

• Resolving disputes and enforcing policies

When no longer needed, we securely delete or anonymize the information.

SECTION 8 – YOUR RIGHTS & CHOICES

Depending on where you live, you may have rights including:

• Right to access your personal information

• Right to correct inaccurate information

• Right to request deletion (subject to legal retention requirements)

• Right to restrict or object to certain processing

• Right to data portability (where applicable)

Marketing preferences

If you receive promotional messages, you may opt out anytime by:

• Using the unsubscribe link (for email), or

• Messaging us directly at narmada@glamdo.in

SECTION 9 – CHILDREN’S PRIVACY

Our Services are not intended for children. We do not knowingly collect personal information from minors. If a parent/guardian believes a child has provided data, contact us to request deletion.

SECTION 10 – THIRD-PARTY LINKS

Our website may contain links to third-party sites. We are not responsible for their privacy practices. Review their policies before sharing personal data on those platforms.

SECTION 11 – CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy to reflect operational, legal, or regulatory changes. We will update the “Last updated” date and publish the revised policy on our website.

SECTION 14 – CONTACT US

For privacy questions, requests, or complaints, contact:
📧 narmada@glamdo.in